JOB DESCRIPTION 

As an Administrative Assistant you will be responsible for managing general administrative tasks to ensure internal operations flow smoothly and seamlessly to increase Surthrive’s capacity to scale. 

A successful candidate should combine their organization, technical, and communication skills together to manage detailed tasks, ensure documentation is filed in an easily accessible manner, and 

The Administrative Assistant will serve as the glue that ensures that no balls are dropped by the Surthrive team to ensure expectations from our customers and partners are being delivered and exceeded. This role is responsible for data entry, file maintenance, email correspondences, and other general administrative activities. 

RESPONSIBILITIES 

• Maintaining, preparing, and sending electronic and paper files from key stakeholders
• Organizing documents and records from key stakeholders into separate folders on the Google Drive
• Work with Managing Director to develop templates and correspondences for repetitive messages and documents 
• Mitigate client coaching call summaries from Surthrive’s CRM to our partners CRM.
• Communicate with customers requesting any necessary documentation needed 
• Create and process invoices for customers and partners 
• Respond to direct phone calls, emails, and other correspondences

REQUIREMENTS

• Detail-oriented mindset with proven attention to detail and organization through prior work experience
• Excellent interpersonal, communication, and writing skills
• Proficient in G Suite tools such as Google docs and Google Sheets
• Familiar with Google Drive and CRMs
• Ability to perform several tasks concurrently with ease and professionalism.
• Ability to effectively communicate with customers, employees, and other individuals in order to answer questions and disseminate or explain information via phone, email, and/or video conferencing 
• Strong interest in the discourse around technology, startups, entrepreneurship, and Diversity, Equity, and Inclusion
• Align with our values – Be Humble, Be Resourceful, Show Grace, Stay Hungry
• Attend mandatory internal meetings 

POSITION TYPE

• Part-Time (Contractor) 
• Remote (Virtual)

JOB DESCRIPTION 

As a Business Consultant you will be responsible for developing and maintaining close relationships with small business owners and early-stage startups to help them grow and scale their business. You will leverage a combination of consulting insights from both your personal experience and Surthrive’s proven-playbook to provide masterful advice that empowers business owners to achieve results.

A successful candidate should have the business acumen to assess core problems a business is struggling with, identify goals and develop creative solutions / strategies to meet and exceed those goals. 

The Business Consultant will serve as the direct point of contact for Surthrive ensuring each business owner receives personalized support and walks away satisfied. This role is responsible for managing client communication, analyzing data to make data-driven suggestions, and documenting interactions and results. 

RESPONSIBILITIES 

• Building and maintaining client relationships via setting and managing expectations, as well as addressing any client concerns with grace and patience — we aren’t happy unless the client is delighted.
• Facilitating objective, results-oriented conversations with clients regularly.
• Providing business owners with insights, coaching, and holding them accountable to what they say they want to achieve.
• Documenting coaching calls and providing summaries to clients including action items and next steps into Surthrive and our partners CRM.
• Help our clients bridge the gap between marketing and overall business operations management.
• Advise 5-10 business owners on go-to-market strategy, business model development, and capital readiness 
• Follow Surthrive’s step-by-step marketing strategy process
• Conduct digital audits reviewing business owners performance by the numbers
• Compile research, insights, and frameworks into a insightful action plan at the end of each engagement 
• Work closely with other consultants to report on business owner progress 

REQUIREMENTS

• 1-3+ years of business leadership and/or strategy and operations experience across HR, finance, people management, and/or sales functions
• 1-3+ years experience advising entrepreneurs and/or business owners (tech startups, e-commerce brands, and/or small businesses) 
• Excellent in writing clear, concise and grammatically correct copy
• Excellent interpersonal and communication skills
• Familiar with basic business development frameworks such as Business Model Canvas and Customer Personas
• Familiar with navigating and operating various CRMs 
• Strong interest in the discourse around technology, startups, entrepreneurship, and Diversity, Equity, and Inclusion
• Proven attention to detail and organization through prior work experience
• Align with our values – Be Humble, Be Resourceful, Show Grace, Stay Hungry
• Have an entrepreneurial-mindset and be people-oriented
• Attend mandatory internal meetings 

POSITION TYPE

• Part-Time (Contractor) 
• Remote (Virtual)